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Helplines Australia recommends the following links in order to assist helpline agencies.

Helplines Australia affiliation & membership


Consumer Health Forum
The Consumer Health Forum (CHF) is Australia’s leading non-government organisation representing consumers on Health Care issues.

To find out more click on icon

Australian Psychological Society – Interest Group
Helplines Australia is working collaboratively with the Australian Psychological Society interest group on telephone and internet based counselling.

To find out more click on icon


Suggested Industry Relevant Links
Our Community.com.au
Our community is a service dedicated to providing practical resources and linkages between community networks and the public, business and government.

To find out more click on icon


Australian Communications Consumer Action Network
ACCAN and Australia's newest superhero, Number Woman, are fighting to have 1800 freephone and 1300/13 local-rate numbers cost the same from landlines and mobile phones.  Organisations are unable to offer a freephone or local-rate phone charge for mobiles callers, even if they want their customers to be able to contact them for free. If you operate a 1800, 1300 or 13 number, you pay to receive a call, and in most cases pay more to receive a call from a mobile phone, even though the caller is also picking up the bill.   We need you to help us make the telcos realise that businesses and consumers want Fair Calls For All. Charges to mobile callers are unfair and unnecessary, causing greatest detriment to some of the 14% of Australians who only have a mobile phone. Find out how you can support the Fair Calls For All campaign, go to www.accan.org.au/numberwoman

To find out more view the document Fair Calls For All PDF


Industry Relevant reports


ACMA Numbering: Calls to free phone and local rate numbers - The way forward

This report was prepared by the Australian Communications and Media Authority. During 2010 and 2011 the ACMA undertook a work program to examine the current arrangements for telephone numbers. The aim of the work program was to consider whether the arrangements were efficient and effective and what, if any, transitional arrangements might be necessary to implement to ensure they are suitable for the future.
To find out more http://www.acma.gov.au/WEB/STANDARD/pc=PC_312339