Helplines Australia is recognised as the main source of specialist information relating to the setting up and running of helplines in Australia. We hold information on over 500 services across the nation.
Our members include most of the national helpline services such as Kids Helpline, Lifeline and Quitline as well as many local and regional services. Between our members we estimate handling over 4 million calls per year.
Latest Information
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Professional Series Seminar - "How to avoid the Drama"
Helping helpline staff to be aware of their behaviour and to keep on top of a call, managing callers effectively. Presented by Rhae Hooper, the President of the Australian Transactional Analysis Association. Friday 17 September. 1 - 4pm, Cancer Council NSW Wolloomoollo. Click here for details.
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New National 24 Hour Helpline Launched - 1800 882 436
New Pregnancy, birth and baby helpline was launched July 1. The Royal District Nursing Service will provide free information and counselling on a wide range of topic including nutrition for babies and mothers, breastfeeding, relationship support and health care options.
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Survey - Helplines Australia Members
Dear members. Could you please take a few minutes to provide feedback to Helplines Australia as this will provide valuable information into shaping our association in the future. Click Here for Survey
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Guide to Best Practice - 3rd edition
Helplines Australia has been able to update this very important document, Guide to Best Practice now in its third edition. Additional copies can be purchased for $30 (inc P+H). for further information info@helplines.org.au
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