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Helplines Australia is recognised as the main source of specialist information relating to the setting up and running of helplines in Australia. We hold information on over 500 services across the nation.
Our members include most of the national helpline services such as Kids Helpline, Lifeline and Quitline as well as many local and regional services. Between our members we estimate handling over 4 million calls per year.
Latest Information
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ACMA - Seeking Comments on Future of Telephone numbering
During 2010 and 2011 the ACMA undertook a work program to examine the current arrangements for telephone numbers. The aim of the work program was to consider whether the arrangements were efficient and effective and what, if any, transitional arrangements might be necessary to implement to ensure they are suitable for the future.
See website for details: http://www.acma.gov.au/WEB/STANDARD/pc=PC_312339
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After Hours GP helpline is benefiting callers
The Department of Health and Ageing has reported that since the launch of the Gp Helplines, 78,000 calls have been received. (more than 400 per night). Out of these 20,000 have been directed to a hospital. 95% of callers have been satisfied with the service.
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Fair Calls for all Campaign - ACCAN
Australian Communications Consumer Action Network has initiated the 'Number Woman' campaign to have the 1800 freephone and 1300/13 local rate number cost the same from landlines and mobiles. Find out how you can support the campaign by visting the website www.accan.org.au/numberwoman
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